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[aoe II] Crash on start

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2019-12-17

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蔡刚杰 | UID=755 |2019-12-17
Game Version:

  • Build 101.101.33315.00
  • Platform Microsoft Store
Issue:
  Game Crashes when starting game. Have uninstalled and reinstalled. Can login to xbox.
Reproduction Steps:

  • Start AoE 2 DE
  • Select Standard Game.
  • Setup game parameters for 4 with 3 AI
  • Press start game
  • Game crashes
  • no message in windows log files
  ###Windows
Windows 10. version 10.0.18363
NVidia GeForce GTX 960
Driver 26.21.14.4166
  ###Other games
I also have AoE DE and this game continues to work without any problems.

  Screenshot. Unable to capture game crashing when game start button is pressed. Attached is setup just prior to pressing start game button.
DSC0000.jpeg AoE2DESetup1368×800 505 KB
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2019-12-19

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春娥 | UID=977 |2019-12-17
  Hello, welcome here. How much memory is installed and which antivirus application do you use on your system? Also it might be worthwhile to wait for the new release coming next week. Also if possible add your dxdiag.txt log file to this thread.
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土豆 | UID=319 |2019-12-17
  Hi, I have 64 GB RAM. I’ve run diagnostics, sfc /scannow, etc. No problems identified.
Can’t upload the dxdiag.txt - new user
Can’t copy / paste dxdiag.txt - too many characters in post
  Next idea?
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菩提树 | UID=735 |2019-12-17
  Is Xbox Game Bar service and Xbox Companion-console installed?
  And you forgot to mention your antivirus product if third party program is used.
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2019-12-17

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阿布 | UID=317 |2019-12-17
  Check
  Event Viewer > Windows Logs > System
  For any entries at time of crash related to AoE2DE_s.exe
  https://forums.ageofempires.com/uploads/default/original/3X/9/6/96c6a1ef287de76560ee782a585dac25e7257d99.jpeg
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2019-12-22

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夜色撩人心弦 | UID=515 |2019-12-17
  Woops. Bitdefender Total Security 2020 Build 24.0.12.72 It does not register any notifications about AoE2 or Microsoft Store, etc.
  yes, the Xbox Game Bar service and Xbox Companion Console are installed. I get a message asking if I want to open the Xbox Game Bar when AoE 2 DE starts. If I run the Xbox Companion Console, it logs me in and shows the Microsoft Store games that I’ve downloaded, including AoE 2 DE.
  And for Brave6740, there are no messages appearing in the Event Viewer related to this.
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王玥辉 | UID=514 |2019-12-17
  No problem my friend. Did you follow these troubleshooting steps already?
https://www.ageofempires.com/support/aoe2/#crash-after-launch
  Especially the Bitdefender part.
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2019-12-22

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深海水煮鱼 | UID=547 |2019-12-17
  I read this and worked through all the sensible actions listed.
  I tried to follow the steps for Bitdefender but it cannot access the directory mentioned in this support article so it is not possible to add the app mentioned there to the Bitdefender whitelist. Typical isn’t it?
  You realise this is a protected folder?
Program Files\WindowsApps\Microsoft.MSPhoenix_101.101.32508.0_x64__8wekyb3d8bbweAoE2DE.exe
  I can’t access the c:\program files\windows apps\ folder. If I change the security settings I end up having to reinstall windows 10, because everything ends up dying. I found this out with another Microsoft app bug. So I’m not going to do that again for this bug.
  What I did do was to turn bitdefender off (including the firewall) and tried to run AoE 2 DE and it failed again.
  And AoE2 DE worked up until two days ago. Then it simply started failing every time I tried to start a game. Bitdefender was installed and working when AoE 2 DE was working.
  So the problem is not Bitdefender. Of course the first action is to blame the anti-virus. Boring.
  This appears to be something core to AoE 2 DE, so hopefully the update will fix some of the bugs I’ve been reading about.
  Any other ideas that won’t mush my windows 10 install are welcome.
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十年后 | UID=349 |2019-12-17
  If you launch Bitdefender as administrator you should be able to add the folder.
  The correct folder name to paste is (and also enable to allow subfolders below it):
C:\Program Files\WindowsApps\Microsoft.MSPhoenix_101.101.33315.0_x64__8wekyb3d8bbwe\*.*
  Or if excluding the executable:
C:\Program Files\WindowsApps\Microsoft.MSPhoenix_101.101.33315.0_x64__8wekyb3d8bbwe\Game\AoE2DE.exe
  We all hope that the new build will fix a lot of issues. DSC0001.jpg
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