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[aoe II] UHD graphics invisible

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2019-11-16

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Dominic | UID=1030 |2019-11-16
Game Version:

  • Build 101.101.32708.0
  • Platform: Microsoft Store
Issue:
  When turning on UHD graphics, all the units are invisible.  I can see an empty map, farms, the HUD, and effects like dust and fire.  But no units, trees, buildings, etc; they are just invisible.  With the UHD graphics option off, the game appears normally.
Notes

  • There are no error messages.
  • The game does not crash.
  • The performance test for multiplayer returns a score of 1290.1 with ultra settings on a 1440p monitor with UHD on. (no units visible)
  • The performance test for multiplayer returns a score of 1248.1 with ultra settings on a 1440p monitor with UHD off. (game appears normally)
  • Although the invisible units can be selected with the period key, you cannot click them or drag a box around them to select them.
  • The computer has no other issues with any other games
Reproduction Steps:

  • Install the Enhanced Graphics Pack
  • Turn on UHD graphics in the video settings
  • Start any standard game, campaign mission, the tutorial, or the multiplayer performance test
Tested steps

  • Uninstalled and reinstalled the Enhanced Graphics Pack from the Windows Store
  • Verified that the version number of the Enhanced Graphics Pack is the same as AOE2DE
  • Rebooted
  • In the windows settings, set AOE2DE to run graphics in performance mode (both options say they will use the 2070 anyway)
  • Tested with a 2560x1440 monitor running at 144p
  • Tested with a 1920x1080 monitor running at 60p
  • Disconnected secondary monitor during the test
  • Tested in windowed mode
  • Tested in fullscreen mode
  • Tested with low graphic presets
  • Tested with ultra graphic presets
Computer configuration

  • Core i7 9700K
  • 16GB RAM
  • NVIDIA GeForce RTX 2070 SUPER /w 8GB video ram
  • 970 EVO 1TB SSD

DSC0000.jpeg test2.jpg2560×1440 2.41 MB
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